Refund policy

Last updated: June 2026

At Cheoni, we want you to be fully satisfied with your purchase. Every order is backed by our 60-Day Money-Back Guarantee. This page explains exactly how returns, refunds, and exchanges work.

Return Window

You may request a return within 60 days of receiving your order. Your request must be initiated within this window; once approved, you'll then have 7 days to ship the item back, even if that falls after the 60-day mark.

Eligibility for Returns

There are two ways to return, depending on whether the product has been used:

• Used products — results-based returns (our 60-Day Money-Back Guarantee): If you've used the product as directed and didn't get the results you expected, you're covered. Include your order number, before-and-after photos, and confirmation the product was used as directed — this is how we verify the claim.
• Unopened products — change-of-mind returns: If you simply changed your mind, unopened items in their original packaging can be returned within the same 60-day window with just your order number. No photos needed.

Non-Returnable Items

• Gift cards
• Free promotional items or gifts-with-purchase
• Products purchased from retailers or platforms other than cheoni.com (return those through the original seller)

No Restocking Fee

We do not charge a restocking fee on any return. Your refund reflects the full purchase price, with no deductions beyond the shipping costs described below.

Return Shipping Costs

Defective, damaged, or incorrectly shipped items: Return shipping is covered by Cheoni. In many cases, no return shipment is needed — we'll send a free replacement once the issue is verified with photos.

Results-based returns and change-of-mind returns: Return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

How to Start a Return

• 1. Contact us — Email support@cheoni.com with your order number and the reason for your return. For results-based returns of used products, attach your before-and-after photos. Items returned without prior authorization will not be accepted.
• 2. Wait for approval — We'll review your request and reply with confirmation, the return address, and instructions.
• 3. Pack and ship — Pack the item carefully (in its original packaging where possible) and ship it within 7 days of approval. Keep your proof of postage.
• 4. Get your refund — Once we receive and inspect your return, your full refund is issued to your original payment method.

Exchanges

Prefer a different product instead of a refund? We accept exchanges within the same 60-day window. Contact us at support@cheoni.com with your order number and the item you'd like instead — once your original item is received, we'll ship your exchange at no additional cost. If the new item costs more, we'll send a payment link for the difference; if it costs less, we'll refund the difference to your original payment method.

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 24 hours of delivery at support@cheoni.com with clear photos of the issue. Once verified, we'll send a free replacement or issue a full refund — return shipping costs do not apply in these cases.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days of receipt.

Please allow additional time for your bank or card provider to post the credit. If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at support@cheoni.com and we'll investigate with the payment provider.

European Union — 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, for any reason and without justification, under Directive 2011/83/EU. Our 60-Day Money-Back Guarantee goes beyond this legal minimum. Return shipping costs apply unless the item is defective or incorrect.

Return Address

Please wait for return approval before shipping — the address will also be confirmed in your approval email.

Subscriptions

Subscription orders are covered by the same 60-Day Money-Back Guarantee. To cancel a subscription, contact us before your next billing date at support@cheoni.com. Renewals already charged are not refunded as a result of cancellation, but future renewals stop immediately.

Risk of Loss

Once a carrier confirms delivery to the address provided at checkout, responsibility for the package transfers to the customer. We're not responsible for packages lost or stolen after being marked delivered.

Policy Updates

We may update this policy from time to time. Changes take effect upon posting to this page and apply to orders placed after that date.