Shipping policy
Last updated May 09, 2026
Processing Time
All orders are processed within 1 to 3 business days after purchase. During peak periods or holidays, processing may take up to 5 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
Shipping Coverage
We currently ship worldwide.
Shipping Costs & Free Shipping
We offer free shipping on all orders.
Shipping Method
All orders are shipped via standard insured shipping or expedited shipping with tracking.
Estimated Delivery Time
United States: 5 to 12 business days (depending on state)
International: 7 to 15 business days
Orders containing items from international warehouses may ship internationally and take 7 to 14 business days total.
Remote areas such as Hawaii and Alaska may take up to 30 business days and cannot be expedited.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking details.
Tracking updates may take up to 48 hours to appear.
If you cannot locate your tracking information, contact support@cheoni.com
Delivery Estimates
Total delivery time includes processing and transit. Most orders arrive within 7 to 14 business days from the order date depending on location.
Delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or peak seasons.
Address Accuracy
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for delays, lost packages, or returns caused by incorrect or incomplete addresses. Additional shipping fees may apply if reshipment is required.
Lost or Delayed Packages
If tracking shows no updates or the package is marked delivered but not received, contact support@cheoni.com
We will assist in investigating the issue with the carrier.
Unexpected Delays
Delays may occur due to customs processing, carrier issues, or high shipping demand during peak periods. These are outside our control.
Order Changes
Orders are processed immediately and cannot always be modified or cancelled after placement.
We do not offer preorders or custom items.
Holiday Notice
Delivery times may be longer during holiday seasons due to increased carrier volume. We recommend ordering early to avoid delays.
Acknowledgment
By placing an order with Cheoni, you agree to this Shipping Policy.