Cancellation policy

Last updated: June 2026

This policy explains when and how you can cancel an order placed with Cheoni.

Cancellation Window

Orders can be cancelled free of charge as long as they have not yet been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must go through our standard return process instead.

Because orders are typically processed within 1–3 business days — and often begin processing within hours — we recommend contacting us as soon as possible after placing your order if you wish to cancel.

How to Cancel Your Order

• Email: support@cheoni.com — include your order number and "Cancellation Request" in the subject line
• Phone: +1-417-512-3999 (9:00 AM – 5:00 PM Central Time, Monday – Friday)

We'll confirm whether cancellation is still possible and process it as quickly as we can.

After Your Order Has Shipped

If your order has already been dispatched, we're unable to cancel it. Please wait for delivery and then initiate a return through our Return & Refund Policy — your 60-Day Money-Back Guarantee applies as normal, with no restocking fee.

Cancellation Refunds

If your cancellation is confirmed before dispatch, a full refund is issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Order Modifications

Need to change your shipping address, item, or quantity after placing an order? Contact us immediately at support@cheoni.com. We'll do our best to accommodate changes, but modifications can't be guaranteed once processing has begun.

Subscription Cancellations

Subscription renewals can be cancelled at any time before the next billing date by emailing support@cheoni.com. Once a renewal has been charged, that charge follows the standard cancellation rules above; future renewals stop immediately upon request.

Incorrect or Fraudulent Orders

Cheoni reserves the right to cancel any order at our sole discretion, including orders suspected of fraud, unauthorized payment use, or unusual purchasing patterns, and orders affected by a pricing, inventory, or listing error. In all such cases, a full refund is issued to the original payment method and we'll notify you by email.